We offer refunds on a case-by-case basis, per our discretion. All purchases are final. No refund is guaranteed. If the product arrives damaged or incomplete, we’d love to provide you with a replacement to try to make things right. If you’d like to request a replacement, please contact support[at]kaluscha.net within 7 days of receiving your order. We are unable to offer replacements or accept returns for any other reasons including, but not limited to, change of hearts or shipping delays, etc.